We would like to inform you that according to data from our sales system we can see that the purchase was not successful and unfortunately your tickets were not created – this is also the reason, why you have not got tickets to your e-mail. Usually that kind of situation may appear if the purchase basket is open for too long time or button „back” has been used, or also might be due to interrupted Internet connection. We also would like to remind you that our sales system accepts only VISA or MasterCard. However, if the purchase was not successful (tickets were not created), also money from your account should not be taken. If you will find out that money from your account was taken, we kindly ask you to inform us about it immediately and we will arrange the refund for you! For now as a solution for this situation we can suggest you to repeat the purchase process once again and follow all steps indicated in the system – if the purchase will be successful, you will automatically receive tickets to your e-mail.
We hope that this time the purchase process will go smooth and you will get your tickets already soon. In case if there is still some problem or you need some help, please, feel free to contact our customer service at any time over the phone +（LUXのＴＥＬ） or via e-mail, we will do our best to find a solution as soon as possible!
Thank you for your understanding and hope to see you soon on the board of Lux Express/Simple Express coaches!
Best regards, （担当者さんの名前） Customer Service Specialist